/* ==========================================
   IT Support Desk - Main Stylesheet
   ========================================== */

:root {
    --primary: #1565C0;
    --primary-dark: #0D47A1;
    --primary-light: #42A5F5;
    --primary-bg: #E3F2FD;

    --success: #2E7D32;
    --success-bg: #E8F5E9;
    --warning: #EF6C00;
    --warning-bg: #FFF3E0;
    --danger: #C62828;
    --danger-bg: #FFEBEE;
    --info: #0277BD;
    --info-bg: #E1F5FE;

    --gray-50: #FAFAFA;
    --gray-100: #F5F5F5;
    --gray-200: #EEEEEE;
    --gray-300: #E0E0E0;
    --gray-400: #BDBDBD;
    --gray-500: #9E9E9E;
    --gray-600: #757575;
    --gray-700: #616161;
    --gray-800: #424242;
    --gray-900: #212121;

    --sidebar-width: 260px;
    --sidebar-collapsed: 0px;
    --topbar-height: 60px;
    --radius: 8px;
    --radius-lg: 12px;
    --shadow: 0 1px 3px rgba(0,0,0,0.1), 0 1px 2px rgba(0,0,0,0.06);
    --shadow-md: 0 4px 6px rgba(0,0,0,0.07), 0 2px 4px rgba(0,0,0,0.06);
    --shadow-lg: 0 10px 15px rgba(0,0,0,0.1), 0 4px 6px rgba(0,0,0,0.05);
    --transition: 0.2s ease;
}

/* Reset */
*, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }
html { font-size: 14px; -webkit-font-smoothing: antialiased; }
body {
    font-family: 'Segoe UI', -apple-system, BlinkMacSystemFont, 'Helvetica Neue', Arial, sans-serif;
    background: var(--gray-100);
    color: var(--gray-900);
    line-height: 1.6;
    min-height: 100vh;
}
a { color: var(--primary); text-decoration: none; }
a:hover { text-decoration: underline; }
img { max-width: 100%; height: auto; }
table { border-collapse: collapse; width: 100%; }

/* ==========================================
   LOGIN PAGE
   ========================================== */
.login-page {
    display: flex;
    align-items: center;
    justify-content: center;
    min-height: 100vh;
    background: linear-gradient(135deg, var(--primary-dark) 0%, var(--primary) 50%, var(--primary-light) 100%);
}
.login-container { width: 100%; max-width: 420px; padding: 20px; }
.login-card {
    background: #fff;
    border-radius: var(--radius-lg);
    box-shadow: var(--shadow-lg);
    padding: 40px;
}
.login-header { text-align: center; margin-bottom: 30px; }
.login-logo { font-size: 3rem; margin-bottom: 10px; }
.login-header h1 { font-size: 1.5rem; color: var(--gray-900); margin-bottom: 5px; }
.login-header p { color: var(--gray-600); font-size: 0.9rem; }
.login-form .form-group { margin-bottom: 20px; }
.login-footer { text-align: center; margin-top: 24px; color: var(--gray-500); font-size: 0.85rem; }
.input-icon { position: relative; }
.input-icon .icon {
    position: absolute; left: 12px; top: 50%; transform: translateY(-50%);
    font-size: 1.1rem; pointer-events: none;
}
.input-icon .form-control { padding-left: 40px; }
.btn-block { width: 100%; }

/* ==========================================
   APP LAYOUT
   ========================================== */
.app-wrapper { display: flex; min-height: 100vh; }

/* Sidebar */
.sidebar {
    width: var(--sidebar-width);
    background: #fff;
    border-right: 1px solid var(--gray-200);
    display: flex;
    flex-direction: column;
    position: fixed;
    top: 0; left: 0; bottom: 0;
    z-index: 1000;
    transition: transform var(--transition);
}
.sidebar-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 16px 20px;
    border-bottom: 1px solid var(--gray-200);
}
.sidebar-logo {
    display: flex;
    align-items: center;
    gap: 10px;
}
.logo-icon { font-size: 1.5rem; }
.logo-text { font-weight: 700; font-size: 1rem; color: var(--primary); }
.sidebar-close {
    display: none;
    background: none; border: none;
    font-size: 1.5rem; cursor: pointer; color: var(--gray-600);
}
.sidebar-user {
    display: flex;
    align-items: center;
    gap: 12px;
    padding: 16px 20px;
    border-bottom: 1px solid var(--gray-200);
}
.user-avatar {
    width: 40px; height: 40px;
    background: var(--primary);
    color: #fff;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    font-weight: 700;
    font-size: 1rem;
    flex-shrink: 0;
}
.user-name { font-weight: 600; font-size: 0.9rem; }
.user-role { font-size: 0.75rem; color: var(--gray-500); }

.sidebar-nav { flex: 1; padding: 12px 0; overflow-y: auto; }
.nav-section {
    padding: 8px 20px 4px;
    font-size: 0.7rem;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: 0.05em;
    color: var(--gray-500);
}
.nav-link {
    display: flex;
    align-items: center;
    gap: 10px;
    padding: 10px 20px;
    color: var(--gray-700);
    font-size: 0.9rem;
    transition: all var(--transition);
    text-decoration: none;
}
.nav-link:hover { background: var(--gray-100); color: var(--primary); text-decoration: none; }
.nav-link.active {
    background: var(--primary-bg);
    color: var(--primary);
    font-weight: 600;
    border-right: 3px solid var(--primary);
}
.nav-icon { font-size: 1.1rem; width: 24px; text-align: center; flex-shrink: 0; }
.nav-divider { height: 1px; background: var(--gray-200); margin: 8px 20px; }
.sidebar-footer { padding: 12px 0; border-top: 1px solid var(--gray-200); }
.logout-link:hover { color: var(--danger); }

/* Main content */
.main-content {
    flex: 1;
    margin-left: var(--sidebar-width);
    display: flex;
    flex-direction: column;
    min-height: 100vh;
}
.topbar {
    height: var(--topbar-height);
    background: #fff;
    border-bottom: 1px solid var(--gray-200);
    display: flex;
    align-items: center;
    padding: 0 24px;
    gap: 16px;
    position: sticky;
    top: 0;
    z-index: 100;
}
.menu-toggle {
    display: none;
    background: none; border: none;
    font-size: 1.3rem; cursor: pointer; color: var(--gray-700);
    padding: 4px 8px;
}
.page-title { font-size: 1.15rem; font-weight: 600; flex: 1; }
.topbar-right { display: flex; align-items: center; gap: 12px; }
.topbar-user { font-size: 0.85rem; color: var(--gray-600); }
.content-area { padding: 24px; flex: 1; }

/* ==========================================
   COMPONENTS
   ========================================== */

/* Cards */
.card {
    background: #fff;
    border-radius: var(--radius-lg);
    box-shadow: var(--shadow);
    overflow: hidden;
}
.card-header {
    padding: 16px 20px;
    border-bottom: 1px solid var(--gray-200);
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 12px;
}
.card-header h3 { font-size: 1rem; font-weight: 600; }
.card-body { padding: 20px; }

/* Buttons */
.btn {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    padding: 8px 16px;
    border-radius: var(--radius);
    font-size: 0.875rem;
    font-weight: 500;
    border: 1px solid transparent;
    cursor: pointer;
    transition: all var(--transition);
    text-decoration: none;
    line-height: 1.4;
    white-space: nowrap;
}
.btn:hover { text-decoration: none; transform: translateY(-1px); box-shadow: var(--shadow-md); }
.btn:active { transform: translateY(0); }
.btn-primary { background: var(--primary); color: #fff; border-color: var(--primary); }
.btn-primary:hover { background: var(--primary-dark); }
.btn-secondary { background: var(--gray-200); color: var(--gray-800); }
.btn-secondary:hover { background: var(--gray-300); }
.btn-success { background: var(--success); color: #fff; }
.btn-success:hover { background: #1B5E20; }
.btn-danger { background: var(--danger); color: #fff; }
.btn-danger:hover { background: #B71C1C; }
.btn-ghost { background: transparent; color: var(--gray-700); }
.btn-ghost:hover { background: var(--gray-100); box-shadow: none; }
.btn-sm { padding: 5px 10px; font-size: 0.8rem; }
.btn-lg { padding: 12px 24px; font-size: 1rem; }

/* Forms */
.form-group { margin-bottom: 16px; }
.form-label {
    display: block;
    font-weight: 600;
    margin-bottom: 6px;
    font-size: 0.85rem;
    color: var(--gray-800);
}
.required { color: var(--danger); }
.form-control {
    width: 100%;
    padding: 9px 12px;
    border: 1px solid var(--gray-300);
    border-radius: var(--radius);
    font-size: 0.875rem;
    font-family: inherit;
    transition: border-color var(--transition), box-shadow var(--transition);
    background: #fff;
    color: var(--gray-900);
}
.form-control:focus {
    outline: none;
    border-color: var(--primary);
    box-shadow: 0 0 0 3px rgba(21,101,192,0.1);
}
.form-control-sm { padding: 5px 8px; font-size: 0.8rem; }
.form-control-color { width: 60px; height: 38px; padding: 4px; cursor: pointer; }
textarea.form-control { resize: vertical; min-height: 80px; }
select.form-control { cursor: pointer; }
.form-actions { display: flex; gap: 10px; justify-content: flex-end; padding-top: 10px; }
.form-row { display: flex; gap: 16px; flex-wrap: wrap; }

.checkbox-label {
    display: flex;
    align-items: center;
    gap: 8px;
    cursor: pointer;
    font-size: 0.875rem;
}
.checkbox-label input[type="checkbox"] {
    width: 16px; height: 16px; accent-color: var(--primary);
}

/* Alerts */
.alert {
    padding: 12px 16px;
    border-radius: var(--radius);
    margin-bottom: 16px;
    font-size: 0.875rem;
}
.alert-error { background: var(--danger-bg); color: var(--danger); border: 1px solid #EF9A9A; }
.alert-success { background: var(--success-bg); color: var(--success); }
.alert-info { background: var(--info-bg); color: var(--info); }

/* Tables */
.table-responsive { overflow-x: auto; }
.data-table { width: 100%; }
.data-table th {
    padding: 12px 16px;
    text-align: left;
    font-size: 0.75rem;
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 0.04em;
    color: var(--gray-600);
    background: var(--gray-50);
    border-bottom: 2px solid var(--gray-200);
    white-space: nowrap;
}
.data-table td {
    padding: 12px 16px;
    border-bottom: 1px solid var(--gray-100);
    font-size: 0.85rem;
    vertical-align: middle;
}
.data-table tbody tr:hover { background: var(--gray-50); }
.clickable-row { cursor: pointer; }
.clickable-row:hover { background: var(--primary-bg) !important; }
.th-check, .td-check { width: 40px; text-align: center; }
.text-muted { color: var(--gray-500); }

/* Pagination */
.pagination {
    display: flex;
    gap: 4px;
    padding: 16px 20px;
    justify-content: center;
}
.page-link {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    width: 34px; height: 34px;
    border-radius: var(--radius);
    font-size: 0.85rem;
    color: var(--gray-700);
    background: #fff;
    border: 1px solid var(--gray-300);
    text-decoration: none;
}
.page-link:hover { background: var(--gray-100); text-decoration: none; }
.page-link.active {
    background: var(--primary);
    color: #fff;
    border-color: var(--primary);
}

/* Badges */
.badge {
    display: inline-flex;
    align-items: center;
    padding: 3px 10px;
    border-radius: 20px;
    font-size: 0.75rem;
    font-weight: 600;
}
.badge-small { font-size: 0.65rem; padding: 2px 6px; background: var(--primary-bg); color: var(--primary); }
.badge-internal { background: #FFF8E1; color: #F57F17; }

.status-badge {
    display: inline-flex;
    align-items: center;
    padding: 3px 10px;
    border-radius: 20px;
    font-size: 0.75rem;
    font-weight: 600;
    white-space: nowrap;
}
.status-open { background: #E3F2FD; color: #1565C0; }
.status-in_progress { background: #FFF3E0; color: #EF6C00; }
.status-awaiting_user { background: #FFF8E1; color: #F9A825; }
.status-resolved { background: #E8F5E9; color: #2E7D32; }
.status-closed { background: #F5F5F5; color: #757575; }

.priority-badge {
    display: inline-flex;
    align-items: center;
    padding: 2px 8px;
    border-radius: 4px;
    font-size: 0.7rem;
    font-weight: 600;
    text-transform: uppercase;
}
.priority-low { background: #E8F5E9; color: #2E7D32; }
.priority-normal { background: #E3F2FD; color: #1565C0; }
.priority-high { background: #FFF3E0; color: #EF6C00; }
.priority-critical { background: #FFEBEE; color: #C62828; }

.category-badge {
    display: inline-flex;
    align-items: center;
    gap: 4px;
    padding: 3px 10px;
    border-radius: 6px;
    font-size: 0.8rem;
    font-weight: 500;
    white-space: nowrap;
}
.category-badge.lg { font-size: 1rem; padding: 6px 14px; }

.role-badge { padding: 2px 8px; border-radius: 4px; font-size: 0.75rem; font-weight: 600; }
.role-user { background: var(--gray-200); color: var(--gray-700); }
.role-operator { background: #E8F5E9; color: #2E7D32; }
.role-admin { background: #F3E5F5; color: #6A1B9A; }

.status-dot {
    display: inline-block;
    width: 8px; height: 8px;
    border-radius: 50%;
    margin-right: 4px;
}
.dot-active { background: var(--success); }
.dot-inactive { background: var(--gray-400); }
.color-swatch {
    display: inline-block;
    width: 16px; height: 16px;
    border-radius: 4px;
    vertical-align: middle;
    margin-right: 6px;
    border: 1px solid rgba(0,0,0,0.1);
}

/* ==========================================
   STATS CARDS
   ========================================== */
.stats-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(200px, 1fr));
    gap: 16px;
    margin-bottom: 24px;
}
.stat-card {
    background: #fff;
    border-radius: var(--radius-lg);
    padding: 20px;
    display: flex;
    align-items: center;
    gap: 16px;
    box-shadow: var(--shadow);
    border-left: 4px solid transparent;
}
.stat-blue { border-left-color: var(--primary); }
.stat-orange { border-left-color: var(--warning); }
.stat-green { border-left-color: var(--success); }
.stat-purple { border-left-color: #6A1B9A; }
.stat-icon { font-size: 2rem; }
.stat-number { font-size: 1.8rem; font-weight: 700; color: var(--gray-900); }
.stat-label { font-size: 0.8rem; color: var(--gray-600); }

/* ==========================================
   WELCOME BANNER
   ========================================== */
.welcome-banner {
    background: linear-gradient(135deg, var(--primary), var(--primary-light));
    color: #fff;
    padding: 28px 32px;
    border-radius: var(--radius-lg);
    margin-bottom: 24px;
}
.welcome-banner h2 { font-size: 1.3rem; margin-bottom: 4px; }
.welcome-banner p { opacity: 0.85; font-size: 0.9rem; }

/* ==========================================
   SECTION HEADER
   ========================================== */
.section-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    margin-bottom: 16px;
}
.section-header h3 { font-size: 1.1rem; font-weight: 600; }

/* ==========================================
   EMPTY STATE
   ========================================== */
.empty-state {
    text-align: center;
    padding: 40px 20px;
    color: var(--gray-600);
}
.empty-state.small { padding: 20px; }
.empty-icon { font-size: 3rem; margin-bottom: 12px; }
.empty-state h3 { font-size: 1.1rem; color: var(--gray-700); margin-bottom: 8px; }
.empty-state p { margin-bottom: 16px; }

/* ==========================================
   QUICK ACTION
   ========================================== */
.quick-action {
    margin-top: 24px;
    text-align: center;
}

/* ==========================================
   FILTERS BAR
   ========================================== */
.filters-bar { padding: 12px 16px; border-bottom: 1px solid var(--gray-200); }
.filters-form {
    display: flex;
    gap: 8px;
    flex-wrap: wrap;
    align-items: center;
}
.filters-form .form-control { width: auto; min-width: 120px; }
.filters-form input[type="text"] { min-width: 180px; }

/* ==========================================
   BULK BAR
   ========================================== */
.bulk-bar {
    display: flex;
    align-items: center;
    gap: 10px;
    padding: 10px 16px;
    background: var(--primary-bg);
    border-bottom: 1px solid var(--gray-200);
}
.bulk-count { font-weight: 600; font-size: 0.85rem; color: var(--primary); }

/* ==========================================
   CHARTS
   ========================================== */
.charts-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(350px, 1fr));
    gap: 16px;
    margin-bottom: 24px;
}

/* ==========================================
   TICKET DETAIL
   ========================================== */
.ticket-header-card {
    background: #fff;
    border-radius: var(--radius-lg);
    box-shadow: var(--shadow);
    padding: 24px;
}
.ticket-header-top {
    display: flex;
    justify-content: space-between;
    align-items: flex-start;
    gap: 16px;
    margin-bottom: 16px;
}
.ticket-header-left h2 { font-size: 1.3rem; margin: 8px 0; }
.ticket-meta {
    display: flex;
    gap: 10px;
    align-items: center;
    flex-wrap: wrap;
}
.ticket-no { font-family: 'Consolas', monospace; font-weight: 600; color: var(--gray-600); }
.ticket-dates, .ticket-info-grid {
    display: grid;
    grid-template-columns: repeat(auto-fill, minmax(200px, 1fr));
    gap: 8px;
    font-size: 0.85rem;
    color: var(--gray-700);
    padding-top: 16px;
    border-top: 1px solid var(--gray-200);
}
.ticket-description { font-size: 0.9rem; line-height: 1.7; white-space: pre-line; }

/* Admin action panel */
.admin-actions-panel {
    background: #fff;
    border-radius: var(--radius-lg);
    box-shadow: var(--shadow);
    padding: 16px 20px;
    display: flex;
    gap: 16px;
    flex-wrap: wrap;
}
.action-group { display: flex; align-items: center; gap: 8px; flex-wrap: wrap; }
.action-group label { font-weight: 600; font-size: 0.85rem; white-space: nowrap; }
.inline-form { display: flex; align-items: center; gap: 8px; flex-wrap: wrap; }

/* Confirmation banner */
.confirmation-banner {
    background: #FFF8E1;
    border: 2px solid #F9A825;
    border-radius: var(--radius-lg);
    padding: 20px 24px;
    margin-top: 16px;
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 16px;
    flex-wrap: wrap;
}
.confirmation-text strong { font-size: 1.05rem; }
.confirmation-text p { font-size: 0.85rem; color: var(--gray-700); margin-top: 2px; }
.confirmation-actions { display: flex; gap: 10px; flex-wrap: wrap; }

/* ==========================================
   ATTACHMENTS
   ========================================== */
.attachments-section h4 { font-size: 0.9rem; margin-bottom: 10px; color: var(--gray-700); }
.attachments-grid {
    display: flex;
    gap: 10px;
    flex-wrap: wrap;
}
.attachment-thumb {
    width: 120px;
    cursor: pointer;
    border-radius: var(--radius);
    overflow: hidden;
    border: 1px solid var(--gray-200);
    transition: box-shadow var(--transition);
}
.attachment-thumb:hover { box-shadow: var(--shadow-md); }
.attachment-thumb img {
    width: 100%;
    height: 80px;
    object-fit: cover;
    display: block;
}
.attachment-thumb.small { width: 80px; }
.attachment-thumb.small img { height: 60px; }
.attachment-name {
    display: block;
    padding: 4px 6px;
    font-size: 0.7rem;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
    color: var(--gray-700);
}
.attachment-file {
    display: flex;
    align-items: center;
    gap: 8px;
    padding: 8px 12px;
    background: var(--gray-50);
    border: 1px solid var(--gray-200);
    border-radius: var(--radius);
    color: var(--gray-800);
    font-size: 0.85rem;
    transition: background var(--transition);
    text-decoration: none;
}
.attachment-file:hover { background: var(--gray-100); text-decoration: none; }
.attachment-file.small { padding: 4px 8px; font-size: 0.75rem; }
.file-icon { font-size: 1.3rem; }
.attachment-size { color: var(--gray-500); font-size: 0.75rem; }

/* ==========================================
   TIMELINE
   ========================================== */
.timeline { position: relative; padding-left: 24px; }
.timeline::before {
    content: '';
    position: absolute;
    left: 8px;
    top: 0; bottom: 0;
    width: 2px;
    background: var(--gray-200);
}
.timeline-item {
    position: relative;
    margin-bottom: 20px;
}
.timeline-dot {
    position: absolute;
    left: -20px;
    top: 4px;
    width: 12px; height: 12px;
    border-radius: 50%;
    border: 2px solid #fff;
    z-index: 1;
}
.dot-status { background: var(--primary); }
.dot-comment { background: var(--success); }
.dot-internal { background: #F9A825; }
.timeline-content {
    background: var(--gray-50);
    border-radius: var(--radius);
    padding: 12px 16px;
    border: 1px solid var(--gray-200);
}
.internal-comment .timeline-content {
    background: #FFFDE7;
    border-color: #FFF9C4;
}
.timeline-header {
    display: flex;
    align-items: center;
    gap: 8px;
    flex-wrap: wrap;
    margin-bottom: 6px;
    font-size: 0.85rem;
}
.timeline-date { color: var(--gray-500); font-size: 0.75rem; margin-left: auto; }
.timeline-body { font-size: 0.875rem; line-height: 1.6; }
.timeline-note { font-size: 0.85rem; color: var(--gray-600); font-style: italic; }
.timeline-status .timeline-content { background: #fff; }

/* ==========================================
   ACTIVITY FEED
   ========================================== */
.activity-feed { max-height: 400px; overflow-y: auto; }
.activity-item {
    display: flex;
    align-items: flex-start;
    gap: 10px;
    padding: 10px 0;
    border-bottom: 1px solid var(--gray-100);
    font-size: 0.85rem;
}
.activity-dot {
    width: 8px; height: 8px;
    border-radius: 50%;
    background: var(--primary);
    margin-top: 6px;
    flex-shrink: 0;
}
.activity-content { flex: 1; }
.activity-content a { font-weight: 600; }
.activity-time { display: block; font-size: 0.75rem; color: var(--gray-500); margin-top: 2px; }

/* ==========================================
   CATEGORY GRID (new ticket form)
   ========================================== */
.category-grid {
    display: grid;
    grid-template-columns: repeat(auto-fill, minmax(130px, 1fr));
    gap: 10px;
}
.category-card { cursor: pointer; }
.category-card input[type="radio"] { display: none; }
.category-card-inner {
    padding: 16px 12px;
    text-align: center;
    border: 2px solid var(--gray-200);
    border-radius: var(--radius-lg);
    transition: all var(--transition);
    background: #fff;
}
.category-card-inner:hover { border-color: var(--cat-color, var(--primary)); }
.category-card input:checked + .category-card-inner {
    border-color: var(--cat-color, var(--primary));
    background: color-mix(in srgb, var(--cat-color, var(--primary)) 8%, #fff);
    box-shadow: 0 0 0 3px color-mix(in srgb, var(--cat-color, var(--primary)) 15%, transparent);
}
.category-icon { display: block; font-size: 2rem; margin-bottom: 6px; }
.category-name { display: block; font-size: 0.8rem; font-weight: 600; color: var(--gray-800); }

/* ==========================================
   UPLOAD ZONE
   ========================================== */
.upload-zone {
    border: 2px dashed var(--gray-300);
    border-radius: var(--radius-lg);
    padding: 30px 20px;
    text-align: center;
    position: relative;
    cursor: pointer;
    transition: all var(--transition);
    background: var(--gray-50);
}
.upload-zone:hover, .upload-zone.dragover {
    border-color: var(--primary);
    background: var(--primary-bg);
}
.upload-zone-content { pointer-events: none; }
.upload-icon { font-size: 2.5rem; margin-bottom: 8px; display: block; }
.upload-zone p { font-size: 0.9rem; color: var(--gray-600); }
.upload-browse { color: var(--primary); font-weight: 600; cursor: pointer; }
.upload-zone small { display: block; margin-top: 6px; color: var(--gray-500); font-size: 0.75rem; }
.upload-input {
    position: absolute;
    inset: 0;
    opacity: 0;
    cursor: pointer;
}

.file-preview-list {
    display: flex;
    gap: 10px;
    flex-wrap: wrap;
    margin-top: 10px;
}
.file-preview-item {
    display: flex;
    align-items: center;
    gap: 8px;
    padding: 6px 10px;
    background: var(--gray-100);
    border-radius: var(--radius);
    font-size: 0.8rem;
}
.file-preview-item img {
    width: 40px; height: 40px;
    object-fit: cover;
    border-radius: 4px;
}
.file-preview-item .remove-file {
    background: none; border: none;
    color: var(--danger); cursor: pointer;
    font-size: 1rem; padding: 0 4px;
}

/* ==========================================
   EMOJI PICKER
   ========================================== */
.emoji-picker {
    display: flex;
    gap: 6px;
    flex-wrap: wrap;
}
.emoji-option { cursor: pointer; }
.emoji-option input[type="radio"] { display: none; }
.emoji-option span {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    width: 40px; height: 40px;
    border: 2px solid var(--gray-200);
    border-radius: var(--radius);
    font-size: 1.3rem;
    transition: all var(--transition);
}
.emoji-option span:hover { border-color: var(--primary); }
.emoji-option input:checked + span {
    border-color: var(--primary);
    background: var(--primary-bg);
}

/* ==========================================
   CONTENT SPLIT (side-by-side form + list)
   ========================================== */
.content-split {
    display: grid;
    grid-template-columns: 380px 1fr;
    gap: 20px;
    align-items: start;
}

/* ==========================================
   TOAST NOTIFICATIONS
   ========================================== */
.toast {
    position: fixed;
    top: 20px;
    right: 20px;
    z-index: 10000;
    display: flex;
    align-items: center;
    gap: 10px;
    padding: 14px 20px;
    border-radius: var(--radius-lg);
    box-shadow: var(--shadow-lg);
    font-size: 0.875rem;
    animation: toastSlide 0.3s ease;
    max-width: 400px;
}
.toast-success { background: #fff; border-left: 4px solid var(--success); color: var(--gray-900); }
.toast-error { background: #fff; border-left: 4px solid var(--danger); color: var(--gray-900); }
.toast-info { background: #fff; border-left: 4px solid var(--info); color: var(--gray-900); }
.toast-icon { font-size: 1.2rem; }
.toast-message { flex: 1; }
.toast-close {
    background: none; border: none;
    font-size: 1.2rem; cursor: pointer;
    color: var(--gray-500); padding: 0 4px;
}
@keyframes toastSlide {
    from { transform: translateX(100%); opacity: 0; }
    to { transform: translateX(0); opacity: 1; }
}

/* ==========================================
   LIGHTBOX
   ========================================== */
.lightbox {
    position: fixed;
    inset: 0;
    z-index: 10000;
    display: flex;
    align-items: center;
    justify-content: center;
}
.lightbox-overlay {
    position: absolute;
    inset: 0;
    background: rgba(0,0,0,0.8);
    cursor: pointer;
}
.lightbox-content {
    position: relative;
    max-width: 90vw;
    max-height: 90vh;
    z-index: 1;
}
.lightbox-content img {
    max-width: 90vw;
    max-height: 85vh;
    object-fit: contain;
    border-radius: var(--radius);
}
.lightbox-close {
    position: absolute;
    top: -40px; right: 0;
    background: none; border: none;
    color: #fff; font-size: 2rem;
    cursor: pointer;
}

/* ==========================================
   MODAL
   ========================================== */
.modal {
    position: fixed;
    inset: 0;
    z-index: 9999;
    display: flex;
    align-items: center;
    justify-content: center;
}
.modal-overlay {
    position: absolute;
    inset: 0;
    background: rgba(0,0,0,0.5);
    cursor: pointer;
}
.modal-content {
    position: relative;
    background: #fff;
    border-radius: var(--radius-lg);
    box-shadow: var(--shadow-lg);
    width: 90%;
    max-width: 500px;
    z-index: 1;
}
.modal-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 16px 20px;
    border-bottom: 1px solid var(--gray-200);
}
.modal-header h3 { font-size: 1rem; }
.modal-close {
    background: none; border: none;
    font-size: 1.3rem; cursor: pointer; color: var(--gray-600);
}
.modal-body { padding: 20px; }
.modal-footer {
    display: flex;
    gap: 10px;
    justify-content: flex-end;
    padding: 12px 20px;
    border-top: 1px solid var(--gray-200);
}

/* ==========================================
   UTILITIES
   ========================================== */
.mt-2 { margin-top: 8px; }
.mt-3 { margin-top: 16px; }
.mb-3 { margin-bottom: 16px; }
.action-buttons { display: flex; gap: 4px; }

/* ==========================================
   RESPONSIVE
   ========================================== */
@media (max-width: 1024px) {
    .content-split {
        grid-template-columns: 1fr;
    }
    .charts-grid {
        grid-template-columns: 1fr;
    }
}

@media (max-width: 768px) {
    .sidebar {
        transform: translateX(-100%);
    }
    .sidebar.open {
        transform: translateX(0);
        box-shadow: var(--shadow-lg);
    }
    .sidebar-close { display: block; }
    .menu-toggle { display: block; }
    .main-content { margin-left: 0; }

    .topbar { padding: 0 16px; }
    .content-area { padding: 16px; }

    .stats-grid {
        grid-template-columns: repeat(2, 1fr);
        gap: 10px;
    }
    .stat-card { padding: 14px; }
    .stat-number { font-size: 1.3rem; }

    .filters-form { flex-direction: column; }
    .filters-form .form-control { width: 100%; min-width: 0; }

    .ticket-header-top { flex-direction: column; }
    .ticket-dates, .ticket-info-grid {
        grid-template-columns: 1fr;
    }

    .admin-actions-panel { flex-direction: column; }
    .action-group { width: 100%; }
    .inline-form { flex-wrap: wrap; width: 100%; }
    .inline-form .form-control { flex: 1; min-width: 0; }

    .confirmation-banner { flex-direction: column; text-align: center; }
    .confirmation-actions { width: 100%; justify-content: center; }

    .category-grid { grid-template-columns: repeat(3, 1fr); }
    .bulk-bar { flex-wrap: wrap; }

    .table-responsive { font-size: 0.8rem; }
    .data-table th, .data-table td { padding: 8px 10px; }
}

@media (max-width: 480px) {
    .stats-grid { grid-template-columns: 1fr; }
    .category-grid { grid-template-columns: repeat(2, 1fr); }
    .login-card { padding: 28px 20px; }
}

/* ==========================================
   DASHBOARD SPLIT LAYOUT
   ========================================== */
.dashboard-split {
    display: grid;
    grid-template-columns: 60fr 40fr;
    gap: 20px;
    align-items: start;
}
.stats-grid-compact {
    margin-bottom: 20px;
}
.category-grid-compact {
    grid-template-columns: repeat(auto-fill, minmax(100px, 1fr));
    gap: 8px;
}
.category-grid-compact .category-card-inner {
    padding: 10px 8px;
}
.category-grid-compact .category-icon {
    font-size: 1.5rem;
    margin-bottom: 3px;
}
.category-grid-compact .category-name {
    font-size: 0.72rem;
}

/* Success banner after ticket creation */
.success-banner {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 16px;
    padding: 16px 20px;
    background: var(--success-bg);
    border: 1px solid #A5D6A7;
    border-radius: var(--radius-lg);
    margin-bottom: 20px;
    animation: fadeSlideDown 0.3s ease;
}
.success-banner-content {
    display: flex;
    align-items: center;
    gap: 12px;
}
.success-banner-icon { font-size: 1.5rem; }
.success-banner-content strong { color: var(--success); }
.success-banner-content p { font-size: 0.875rem; color: var(--gray-700); margin-top: 2px; }
.success-banner-content a { color: var(--primary); font-weight: 700; }
.success-banner-close {
    background: none;
    border: none;
    font-size: 1.3rem;
    cursor: pointer;
    color: var(--gray-500);
    padding: 4px;
    flex-shrink: 0;
}
@keyframes fadeSlideDown {
    from { opacity: 0; transform: translateY(-10px); }
    to { opacity: 1; transform: translateY(0); }
}

/* Compact ticket list */
.compact-list-body {
    padding: 0;
}
.compact-ticket-list {
    display: flex;
    flex-direction: column;
}
.compact-ticket-item {
    display: block;
    padding: 12px 16px;
    border-bottom: 1px solid var(--gray-100);
    text-decoration: none;
    color: inherit;
    transition: background var(--transition);
}
.compact-ticket-item:hover {
    background: var(--gray-50);
    text-decoration: none;
}
.compact-ticket-top {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 8px;
    margin-bottom: 4px;
}
.compact-ticket-no {
    font-family: 'Consolas', monospace;
    font-size: 0.75rem;
    font-weight: 600;
    color: var(--gray-500);
}
.compact-ticket-subject {
    font-size: 0.85rem;
    font-weight: 500;
    color: var(--gray-900);
    margin-bottom: 6px;
    line-height: 1.3;
}
.compact-ticket-bottom {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 8px;
}
.compact-ticket-date {
    font-size: 0.7rem;
    color: var(--gray-500);
}
.compact-tickets-viewall {
    display: block;
    padding: 12px 16px;
    text-align: center;
    font-size: 0.85rem;
    font-weight: 600;
    color: var(--primary);
    border-top: 1px solid var(--gray-200);
    text-decoration: none;
    transition: background var(--transition);
}
.compact-tickets-viewall:hover {
    background: var(--gray-50);
    text-decoration: none;
}

/* ==========================================
   SHARE SECTION
   ========================================== */
.ticket-detail-topbar {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 12px;
    margin-bottom: 16px;
    flex-wrap: wrap;
}
.share-section {
    display: flex;
    align-items: center;
    gap: 8px;
}
.share-url-input {
    width: 0;
    max-width: 0;
    padding: 5px 8px;
    border: 1px solid var(--gray-300);
    border-radius: var(--radius);
    font-size: 0.75rem;
    color: var(--gray-600);
    background: var(--gray-50);
    opacity: 0;
    overflow: hidden;
    transition: all 0.3s ease;
}
.share-url-input.visible {
    width: 280px;
    max-width: 280px;
    opacity: 1;
}

/* ==========================================
   SHARED PAGE (public read-only view)
   ========================================== */
.shared-page {
    background: var(--gray-100);
    min-height: 100vh;
}
.shared-container {
    max-width: 860px;
    margin: 0 auto;
    padding: 24px 20px 60px;
}
.shared-notice {
    display: flex;
    align-items: center;
    gap: 10px;
    padding: 12px 18px;
    background: var(--info-bg);
    border: 1px solid #B3E5FC;
    border-radius: var(--radius-lg);
    font-size: 0.85rem;
    color: var(--info);
    margin-bottom: 20px;
}
.shared-notice-icon { font-size: 1.2rem; }
.shared-footer {
    text-align: center;
    padding: 24px 0 0;
    color: var(--gray-500);
    font-size: 0.8rem;
}

/* ==========================================
   DASHBOARD RESPONSIVE
   ========================================== */
@media (max-width: 900px) {
    .dashboard-split {
        grid-template-columns: 1fr;
    }
    .share-url-input.visible {
        width: 200px;
        max-width: 200px;
    }
}

@media (max-width: 768px) {
    .ticket-detail-topbar {
        flex-direction: column;
        align-items: flex-start;
    }
    .share-section {
        width: 100%;
    }
    .share-url-input.visible {
        flex: 1;
        width: auto;
        max-width: none;
    }
}

@media (max-width: 480px) {
    .shared-container { padding: 12px 10px 40px; }
    .category-grid-compact { grid-template-columns: repeat(3, 1fr); }
}